HOW LONG WILL IT TAKE FOR MY GIFT BOX TO SHIP?

Ohla Box typically ship within 1-2 business days. 

 

RETURNS/REFUND

We work hard and pack our Ohla Boxes as secure as possible. If you receive your Ohla Box in damaged condition, please reach out to hello@ohlabox.com for assistance.

 

CAN I ADD PERSONALIZED NOTES/MESSAGES IN THE GIFT BOX

Absolutely! Leave your personal message on the 'NOTE' section upon checkout. Please keep your message short and sweet to make sure we can fit your message on our card inserts. 

 

LOCAL DELIVERY IN CALGARY

We offer local delivery in Calgary every Saturday, between 9:00am and 5:00pm Mountain Standard Time. During the holiday season, residential gifts may be delivered up until 8pm. If a recipient is not available when delivery is attempted, the gift may be left with reception, concierge, or on the front porch if the area is considered safe by our driver. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our location and the sender will be contacted for further direction.

 

DO YOU SHIP INTERNATIONALLY

At this time our gifts boxes are only being shipped to Canada & the US. If you are working on a large number of gift boxes and is located internationally, please send an email to hello@ohlabox.com

 

DO YOU MAKE CUSTOM GIFT BOXES FOR PARTY EVENTS

Yes, we do! Please reach out to hello@ohlabox.com for assistance.

 

DO YOU MAKE CUSTOM CLIENT GIFTS?

Yes, we do! Please reach out to hello@ohlabox.com and provide us the number of gift boxes you are looking to customized and the date you need them by. We will respond within 24 hours. 

 

ORDERING MULTIPLE BOXES SENT TO DIFFERENT ADDRESSES

If you want to place multiple Ohla Boxes and would like to ship them to different addresses, please reach out to hello@ohlabox.com for assistance. Please note, we charge a low shipping fee of $4.99 per address.